does that feature add value?
Just a quick note - I had a terrific meeting with one of our customers on Tuesday - we helped them move most of their nonprofit data into Salesforce, and they’ve really done a great job of using the tool. We’ve added a few features here and there, and a bit of support, but they have really been committed to using the tool - and it shows.
They are getting a new website, and we met to talk about modifications to Salesforce so that they could provide more information via the web. And while we were talking about one possible feature, the customer asked how much it would cost.
When we said we thought we could build that feature for about $500, she said to skip it - it wouldn’t add enough value.
I was delighted - that is exactly the type of conversation I want to have with my customers - are we adding $500 (or more!) worth of value by implementing something? If not -we shouldn’t implement!
So - next time you need an addition, or a feature, or a modification - be sure to ask - and make sure you have an internal sense of how that feature or addition will return value to your agency!
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